Frequently Asked Questions


Cancellation Policy

A 24 hour cancellation notice of your appointment is required.  Failure to do so may result in a 50% charge of your service price.  We allow a one time grace as we understand things may come up.  Any guest with a repeat history of last minute cancellations or no shows will require a credit card on file before booking their next appointment.  

Kai Salon Gift Cards

Kai Salon gift cards are available for purchase in any amount and can be used for product or services.

What payment methods do you accept?

At this time, accept in-store payments(cash or gift cards), as well as all major credit cards (such as MasterCard, Visa, American Express, and Discover).

Returns

We will gladly accept returns of un-opened or minimally used products within 14 days of the purchase date for an exchange or in-store credit.  We cannot accept make-up returns. Gift cards are non-refundable. 

Wedding parties

To ensure your appointment reservation a $150 deposit is required when booking your appointments along with a credit card number.  We require a 72 hour notice to cancel all appointments for a full refund. Cancellation after 72 hours will be refunded 50% of the total.  There will be no refunds on services after they are completed.

Our Guarantee

We do not offer refunds on services completed.  If you are not completely satisfied with your service or experience, please let us know.  We offer a 2 week period for any color adjustments and 1 week for haircuts. 

Contact Us

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Contact Form

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Find Us

Location

12162 Business Park Blvd. Champlin, MN 55316

Contact

Tel: (763)421-2999
Email: kaisalon@gmail.com

Hours

Monday-Thursday: 9:00AM-8:00PM

Friday: 9:00AM-5:00PM
Saturday: 10:30AM-8:00PM